ITIL Framework (Why it is Successful)

Why is ITIL so successful?

ITIL embraces a practical approach to service management – do what works. And what works is adapting a common framework of practices that unite all areas of IT service provision towards a single aim – that of delivering value to the business.

ITIL is successful because it describes practices that enable organizations to deliver benefits, return on investment and sustained success. ITIL is adopted by organizations
to enable them to:

• Deliver value for customers through services
• Integrate the strategy for services with the business strategy and customer needs
• Measure, monitor and optimize IT services and service provider performance
• Manage the IT investment and budget
• Manage risk
• Manage knowledge
• Manage capabilities and resources to deliver services effectively and effi ciently
• Enable adoption of a standard approach to service management across the
enterprise
• Change the organizational culture to support the achievement of sustained success
• Improve the interaction and relationship with customers
• Coordinate the delivery of goods and services across the value network
• Optimize and reduce costs

Comment if you need more information........